Disclaimer:

Luxcyservices is not responsible for the promotion, organisation and running of any of the activities, excursions, parties or events listed on this website. Luxcyservices accepts no responsibility or liability for any accidents, incidents or other issues which may occur in Ayia Napa or anywhere else in Cyprus.

A. TERMS AND AGREEMENT

This is a legal agreement. By accessing this web site or using any service provided herein, you accept and agree to be bound by all the terms and conditions of this agreement. Please read this entire agreement carefully before accepting its terms. General terms and conditions 1. Parties of this Agreement are:

  1. A visitor / user to this web site (“YOU”). “You” means Your Company, its officers, members, agents, if the user is acting on behalf of other persons or company.
  2. the owner and operator of this website. All references to “US”, “this website” or “this site” shall be construed to mean Luxcyservices.
  3. Assent to Terms of Use and Amendment: Luxcyservices grants a non-exclusive, non-transferable, and revocable license to You and provides the services available at this site to You subject to the following terms and conditions. We may amend these terms and conditions from time to time without notice to you. You can review the most current version of the terms and conditions at any time at [email protected]. In addition, when using particular services in this site, guidelines or rules may be posted which are applicable to your use of those services. Your use of this site and your relationship with [email protected] are subject to all guidelines or rules that may be posted from time to time on the site, which are all incorporated by reference into this agreement. By using this site, you are agreeing to be bound by all of the terms and conditions of the most current version of the user agreement and any guidelines and rules posted on this site. If you do not agree to be bound by this agreement, do not use this site.
  4. Entire Agreement: This “TERMS OF USE” Agreement will be expressly incorporated by reference in each and every agreement between You and Luxcyservices. It supersedes any and all prior and existing agreements, whether oral or in writing, between You and Luxcyservices with respect to the subjects addressed in this “TERMS OF USE” Agreement and constitutes the entire agreement between the parties with respect to those subjects.
  5. Prohibited Conduct: You agree
    1. not to use this site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;
    2. not to interfere or disrupt this site or any networks connected to this site;
    3. not to use any device, software or routine or attempt to interfere with the proper functioning of this site or any transactions being offered at this site;
    4. not to take any action that imposes an unreasonable or disproportionately large load on Luxcyservices’s infrastructure;
    5. not to use this site to collect orharvest personal information, including, without limitation, financial information, about other participants at this site; and
    6. not to impersonate any person or entity or falsely state or otherwise misrepresent Your affiliation with a person or entity.

You agree not to use the services, products, or downloads available at this site for illegal purposes, and to comply with all regulations, policies and procedures of networks connected to this site. 

  1. Compliance with Laws: You shall comply with all applicable laws and regulations of the Republic of Cyprus (e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007&CTO Travel Agencies – Laws/Regulations/Guidelines)  and foreign authorities relating to any service, product, or download associated with this site 
  2. Registration Data and Privacy: Registration may be required for you to download content from this site, or for your participation in certain services offered at this site. You mustprovide certain current, complete, and accurate information about You asprompted to do so by the New user registration form and maintain and update such registration information as required to keep such information current, complete and accurate. You warrant that such data is accurate and current, and that you are authorized to provide such data. You authorize us to verify such data at any time. If any registration data that You provide is untrue, inaccurate, not current or incomplete, Luxcyservices  retains the right, in its sole discretion, to suspend or terminate rights to use the services. Registration Data and certain other information about you are subject to our Privacy Policy.  Solely to enable Luxcyservices to use information You supply us internally, so that we are not violating any rights You might have in that information, You grant to Luxcyservices a nonexclusive license to  convert such information into digital format such that it can be read, utilized and displayed by Luxcyservices computers or any other technology currently in existence or hereafter developed capable of utilizing digital information. 
  3. Age and Responsibility: You represent that You are of sufficient legal age to create binding legal obligations and to be responsible for any contractual and/or financial liabilities that You may incur as a result of the use of this web site. You understand that You are financially responsible for all uses of this web site by You and/or those using your login name and password. Should You have lost or become aware that an unauthorized person may have access to your login name and/or password, contact us immediately.
  4. Limited warranties:Whilst we endeavor to ensure that the information on this website [(excluding user content)] is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). 
  5. Limitations of liability:   Our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;] 

(b) We will not be liable for any consequential, indirect or special loss or damage; 

(c) We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information; 

(d) We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control; 

  1. Indemnity: You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of anyprovision of these terms and conditions, [or arising out of any claim that you have breached anyprovision of these terms and conditions]. 
  2. Breaches of these terms and conditions: Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website,prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet serviceprovider to request that they block your access to the website and/or bringing court proceedings against you. 
  3. Assignment: We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
  4. Exclusion ofthird partyrights: These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party. 
  5. Entire agreement:These terms and conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website. Any record you may require in relation to services purchased through our website may be available to you upon request. You may contact our office for further assistance. At the moment all references are kept in our back-office for accounting purposes and for future reference.
  6. Law and jurisdiction:These terms and conditions will be governed by and construed in accordance with Cypriot law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of Cyprus.
  7. Language: For the moment all information is in English. Any contract that may need to be completed or reservation form and/or any enquiry will be in English. Upon request, we may apply the Greek language in certain fields, such as correspondence and communication with our office. Most importantly, at the time of reservation – all names must be entered in English Capital letters, as they appear on your travel documents – Passports and Identity Cards where applicable.

GENERAL TERMS & CONDITIONS 

For all services and products within this site, the following should be carefully considered: 

Making a booking 

You must be aged 18 years or over and have the legal capacity to make the transaction / booking with Us.
Availability of services/products within this site may vary between Reservation time and final booking. If the booking is not finalised, the availability established at the time of search and/or at reservation, may subsequently be lost.
The person making the booking is classed as the ‘lead name’ in any booking which includes more than one person. You will be the primary contact with Us and will accept any communications/correspondence from Us on behalf of Your entire party.
Where You are the lead name You agree to provide accurate and full information to the remainder of the party in relation to the booking, and by making the booking, You confirm that all the other members of the party, including any that may be added at a later date, agree to be bound by these Terms and Conditions.
The lead name undertakes to Us that details You supply when making a booking are correct. This includes the correct spelling of the full names, as displayed in the passport , for all members of Your party. If there are any changes to the personal or contact details supplied to Us by You it is the lead name’s responsibility to inform Us as soon as possible
The lead name is financially responsible for payment of the total holiday price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable.
If Your booking has been paid by another person on Your behalf, We are entitled to assume that such person is authorised by You to deal with Us on Your behalf in relation to all matters concerning Your booking. 

Any opinions shown are those of the author/editor of each particular page and do not necessarily reflect the opinions of Luxcyservices or its owner. Any comments added by external users on blog posts and other user interactive content do not reflect the opinions of Luxcyservices and are not censored.
Where an opinion is provided it is a personal opinion and not a statement of fact.
For certain listings we have used information provided on establishments own websites for the purpose of providing the most accurate details and for effective advertising. No copyright infringements are intended. 

Our Cancellation and Refund Policy 

Cancellations received in writing  less than 14 days before the Event, will be subject to a fee of 50%. No refunds will be made for cancellations after this date or for non-attendance. Substitutions received in writing can be made at any time provided that the substitute attendee meets any applicable eligibility criteria for the relevant Event. 

We reserve the right at any time and without prior warning to change the venue of the Event  , an activity or excursion from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for the Event or cancel the Event for weather reasons . We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (in full as soon as possible) or offer you an alternative Event/activity/excursion if one is available. You have the choice of accepting the refund, a credit note or attending the alternative Event. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

Villas 

Your holiday contract 

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party group the terms and conditions of this booking You must be at least 21 years old to make a booking with us. The booking is confirmed when a Luxcyservices representative sends you the confirmation tenancy agreement that you need to sign and send back to us via e-mail or fax. Booking can be made either online via our website or manually through any of our representatives. Your contract with us will be governed by Cyprus Law and is subject to the jurisdiction of the Cyprus Courts at all times. 

Paying for your holiday 

When booking a holiday you will be requested to pay a 30% deposit of the total amount.
The balance of your holiday price must be paid at least four weeks before arrival. If you fail to pay in full four weeks before arrival your holiday will be cancelled and you will lose your deposit and any insurance premiums you have paid. If you book within 30 days prior to your arrival this will be classed as a late booking and in this case we must receive full payment. You can pay for your holidays by debit or credit card before we can confirm your booking. We accept payments via Paypal , Revolut  or JCC (local debit/credit secure payment system supported by all Cyprus Banks). Also, we accept payments via bank transfers. The booking will be confirmed as soon as the payment is received in our bank account. We only accept payments in Euro so any exchange charges will be undertaken from the client. When you pay for your holiday by credit card or overseas debit card, we reserve the right to levy an additional charge equivalent to the charges opposed by the Cyprus Banks system ie for a payment made by a Visa Card, a 2.0% handling charge will be added on the amount. 

Your holiday price 

We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Please contact us to obtain the latest prices for holidays, transportation and any other supplements required. 

Breakage deposit 

When you arrive to your holiday we will require a refundable breakage deposit paid locally between 350-1000 Euros per property. Please note that the breakage charge does not fully cover you for any improper and negligent behavior. If the cost of accidental damage exceeds the breakage deposit, a charge will apply on the spot. You are responsible for the full payment of any damage caused to the property. 

Confirmation 

Please always check your confirmation tenancy agreement and all other documents you receive from us immediately. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes at later stage. We are responsible for providing the holiday home we have confirmed to you. If you cancel or alter your booking at any stage later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. Booking is confirmed when a confirmation tenancy agreement is send to you and not when you do the online booking. 

If you change your booking 

If, after our confirmation agreement has been sent and signed, you wish to change your accommodation arrangements in any way, for example your chosen arrival and departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking – the party leader. If one member of the party withdraws from the holiday, someone else can take his/her place providing he/she complies with the conditions of the original booking. At this case, you must inform us in writing at least 14 days before arrival. 

If you cancel your holiday 

To cancel the entire accommodation booked, the party leader must write email ([email protected]) our reservations department. Our contact details are quoted here but they are also stated in your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment the booking was confirmed. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation at the original price. Our cancellation charges therefore increase as the arrival date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. For all holidays and accommodation types the following cancellation charges apply: 

    • More than 28 days prior to arrival – loss of deposit 
  • Less than 28 days prior arrival – loss of total amount 

If we change or cancel your holiday 

It is very unlikely that we will have to make any changes to your accommodation arrangements. However, we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before your departure. If a significant change or cancellation has to be made to your accommodation arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements. b) take an alternative villa subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive we will do our outmost to cover the difference in the cost; or c) cancel your booking completely, and in this case we will refund you all monies paid by you. 

IMPORTANT NOTE: Compensation arrangements do not apply to any occasions and especially circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control. Also, we may be forced to cancel your accommodation if the holiday property is classed uninhabitable in case of water and/or electricity failure. 

Data protection policy 

In order to process your booking and to ensure that your accommodation arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special requirements you may have etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your arrangements such as car hire companies; transport companies etc. However we will not pass any information to any person who is not responsible for any part of your accommodation arrangements. This applies to any sensitive information that you give to us such as details of disabilities or religious requirements. For more information about our data protection policy, please refer to our Privacy Policy. 

Tenancy Terms and Conditions 

Your accommodation 

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and additional payments are made (if applicable). Additional guests will be asked to vacate by our representatives or any other person in authority. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected villas and after our confirmation. The latter entails greater security bond. 

Arrival and Departure 

The period of let will normally begin after 16:45pm on the rental arrival date and terminate at 11:00am on the scheduled rental departure date. The client needs to call/ask the uxcyservices representative to arrange for an inspection time on the changeover day. Please note that the inspection appointment must take place exactly at the time which is confirmed since our Luxcyservices executives have pre-organized the inspection appointments and any delay from your part will result to further successive delays to our already confirmed appointments. Please note that our executives can only spare 5 minutes extra time waiting, if you fail to meet this requirement, then our executives will have no option to proceed to the next appointment. As a result the security deposit will not be refunded to you. In the event that after the inspection, we discover that damages were made, then the amount relevant to repairs/replacements will be charged on the party leaders’ credit card.

Holiday insurance 

We strongly advise you to make insurance arrangements before your holidays. In case of cancellations or accidents that may occur during your holidays the role of Luxcyservices as the Owner’s representative is to provide witness to both Tenant’s and Owner’s insurance companies. It is expressly clarified to the tenant that the Owner’s representative will not take any responsibility in such cases. This unfortunate event, if ever happens, will be sorted out between the tenant and the owner. 

Luxcyservices liability to you 

If you have any query regarding your accommodation, we will do our outmost to ensure that this will be sorted out as soon as possible. Our liability shall be limited to make the necessary arrangements to enhance your holiday. Always be aware that we act on behalf of the owner so any unresolved issues have to be arranged between the two parties. In cases of building activity which may occur after your booking confirmation, we have the liability to inform you about such event with the intention to advice us how you would like us to proceed on your behalf. However, we will not accept responsibility for any of the following circumstances a) you fail to comply with our terms and conditions, b) if you or any member of your party is at fault, c) if the fault is of someone else not directly related to your accommodation but related to people yourselves bought services from, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the owner could not help or prevent. 

Local activities, facilities and excursions 

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run not controlled by Luxcyservices. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your accommodation package, we regret that Luxcyservices cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and the provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the terms and conditions of your activity, facility or excursion which will govern your contract with those parties. 

If you have a complaint 

If you have cause for complaint relevant to your holiday home, this must be brought to the attention of a  Luxcyservices representative immediately so that action can be taken at the time to rectify the problem. Should the representative be unable to resolve the matter, details of the complaint must be notified to Luxcyservices in writing within the first 24hours of your staying. Any claims received outside this period or these not reported on holiday cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify your complaint. 

Behavior 

At all times during your holiday, you are expected to have consideration for your fellow group members and other third parties. It is assumed that you and other visitors come to these holidays for rest, relaxation and fun whilst retaining a level of privacy. All visitors are kindly requested to conduct themselves in a manner, which does not cause offence or danger to others or risk damage to property/ property premises/ premises belongings or any belongings of others. All of our clients are asked to treat the rental property and its amenities with care, leaving the property in exactly the same condition as it was on rental arrival date. If in the opinion of ourselves, accommodation owner or other person in authority, you are, or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, we may terminate your holiday arrangements. Furthermore, in the event of electricity or water abuse, ie leave the air condition units on whilst away from the property or misuse of water at any form, we will either proceed to immediately cease your holiday and/or hold the security bond. In any of the above mentioned situations, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behavior. 

Health and Safety matters 

All accommodations offered are subject to health and safety conditions. Animals and pets are NOT permitted in the property/ property premises at any time. The client will be requested to place all the rubbish in the green bins provided, which in most situations can be found in very close proximity to the property or outside each development. It needs to be noted that all properties do not permit smoking inside because it can cause damage to any furnishings or materials. However, smoking is not forbidden outside of the properties, all property premises, communal areas and their facilities should be respected; cigarette ends and/ or any other objects are not to be thrown on the floor but to be placed in the appropriate bins/places. Below are listed some points that the client should consider of vital importance for his/her own safety and the safety of the people that stay within the property.

For property use 

Below, we have prepared some guidelines which we kindly request from you to follow at all times. 

  • Children must not stay unattended at any time during your vacation or visit. 
    • Do not use electrical appliances (e.g. hairdryers, shavers etc) that are faulty, or do not comply with the European Union rules and regulations. 
    • Be cautious whilst using any of the electrical appliances within the property. 
    • Do not leave any appliances on operation during your absence, including air conditioners. Please refer to clause “Behavior” above. 
    • Do not misuse water at any form.   
  • Use necessary caution while opening or closing doors, windows, cupboards, wardrobes etc.  
    • In case you notice any trespassers, or anything suspicious, please contact the local police station.  
    • Furniture or furnishings are not to be removed from the specified areas. 
    • In the interest of safety, bicycles, tricycles, skateboards and skates are not to be used or left on the common pathways including sidewalks, driveways or parking areas.  
    • The use of charcoal barbecues on the property (including lanais) is allowed, provided that you taken the necessary safety measures. 
  • Smoking is prohibited inside the property.  
  • Parking is allowed only in the designated parking area. 

Pool use

The below conditions are strictly compulsory. 

    • The swimming pool, and/or other facilities are for the exclusive use of residents and their guests. 
    • Residents and their guests shall use the swimming pool and or other facilities at their own risk.  
  • Children under the age of twelve (12) years are not allowed in the pool area unless accompanied by a responsible adult. 
    • Do not leave kids and infants unattended in the swimming pool area. 
    • Persons using the pool may use swim and play aids such a floatation belts but those items must be removed from the pool when the user leaves the water and safely stowed away so as not to be a hazard to persons walking on the pathways or entering the pool. 
    • No scuba equipment is allowed in the pool, (however face masks, goggles and snorkels or breathing tubes are acceptable). 
    • There will be no diving, running, pushing, roller skating, skate boarding or other similar games, in the pool area. No water guns are allowed. 
  • This property does not provide the services of a lifeguard. 
  • In case you wish to have a party on the property or its surroundings, please seek written authorization from one of the Luxcyservices staff. 

In case you notice any items and or facilities that impose danger to you or other tenants/guests of this property, please report them to 00357 2383 4200 immediately. 

On behalf of the entire Luxcyservices team, we wish you a memorable holiday.